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FAQs

Here are some of our Frequently Asked Questions

Q: How do I contact someone if I have a special request or want to discuss my idea before I order it?

A: Contact us directly in the way that works best for you.  Reach out to us and we will make sure your order is exactly what you want before we make it. 

Phone: 515-259-0838

Email us at: deb@getpersonalized.gifts or click here

Visit us on Facebook and PM us at:  https://www.facebook.com/getpersonalized 

Q: When will I receive my order? 

A: Orders usually ship 3-5 business days from receiving the order. If it will be more than than, we will email as soon as we process your order and let you know. You will get an emailed receipt when you place your order, and another email when your order is shipped. 

Q: Can I avoid paying shipping if I want to pick up my order in person? 

A: Yes, if you would like to pick up your order at the store when its ready, us the promo code "in store pick up" at check out and shipping will be taken off the price. We will email you when the order is ready and arrange a time that works for you come in.