FAQs

Here are some of our Frequently Asked Questions

Q: Is there a set up fee or minimum order?

A: No, we never charge extra for a set up fee if you use "print ready" art or text or make a selection from our catalog or templates. If outside graphic design work is needed, there will be a fee. There is never a minimum order, but there are price breaks available for larger orders.   

Q: How do I contact someone if I have a special request or want to discuss my idea before I order it?

A: Contact us directly in the way that works best for you.  Reach out to us and we will make sure your order is exactly what you want before we make it. 

Phone: 515-223-2318 - Store Landline 

Text Number: 515-227-1133 

Email us at: getpersonalized.gifts@gmail.com or click here

Visit us on Facebook and PM us at:  https://www.facebook.com/getpersonalized 

Q: When will I receive my order? 

A: Orders usually ship 3-5 business days from receiving the order. If it will be more than than, we will email as soon as we process your order and let you know. You will get an emailed receipt when you place your order, and another email when your order is shipped. 

Q: Can I avoid paying shipping if I want to pick up my order in person? 

A: Yes, if you would like to pick up your order at the store when its ready, us the promo code "in store pick up" at check out and shipping will be taken off the price. We will email or text you when the order is ready and arrange a time that works for you come in. We are located in Valley West Mall and normal hours are 11-5 Monday - Saturday